Tuesday, January 26, 2021

Usage Meter 4.3 Fails to connect to vRNI (Network Insight) fails with API ERROR

 Usage Meter v4.3 is not able to connect to vRealize Network Insight (vRNI v5.1.0). Product status in UM = collection error Message Notification = Collection error: APIError 







                                                                                                                                                                     Resolution : In `conf` directory modify `vrnicollector_process.conf` file, add the following lines and restart the vRNI collector service. Ensure the backup the file before making the changes below.

        -httpConnectionTimeout 900
-httpReadTimeout 900
-httpWriteTimeout 900






Restart the vRNI Collector service 




cd /opt/vmware/cloudusagemetering
scripts/stop.sh vrniCol
scripts/start.sh vrniCol




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